Frequently Asked Questions
How long will it take to receive the Name Plate?
This usually takes up to a maximum of 3 weeks but upon receipt of your order we will inform you by email and give you a more accurate completion date (dependent upon workload). If you require it sooner every effort will be made to accommodate you.
I live outside the UK, do you deliver to my country?
We are able to deliver to USA and Australia by selecting your country in the postage menu when ordering your slate. For other countries please contact us direct to place your order and to discuss the delivery details.
How safe us the on line ordering?
Our shopping cart users a secure encrypted payment gateway supported by Paypal
What guarantee do you provide for the House Names?
Because we use high quality Welsh slate your sign will last for many years. Slate is well known for its long lasting qualities unlike many other materials used. Also, the paint used for the designs is a hard wearing, durable enamel paint which is then coated with a paint protecting varnish, hence no fading.
If I don’t want to pay by Credit Card how else can I pay?
You can simply call us and discuss your personal requirements and arrange payment by cheque
How can I track the progress of my order?
We will ‘e’ mail or post a confirmation of your order which will also include an expected delivery date. If you wish to check the progress of the order at any time just feel free to contact us.
What if my name plate arrives damaged?
We take great care in packing our name plates to ensure they arrive in perfect condition. However, if in the unlikely event there is damage we will replace your order at no extra cost to yourself. All we would ask for you to do is to take a photograph of the damage and either ‘e’ mail or post it to us.